Acceptable Use Policy

This policy is part of our Terms of Service. It protects the network, our customers and the people whose devices provide IP addresses.

Allowed

• Managing multiple accounts on social networks, marketplaces and ad platforms.
• Collecting public data such as prices, search rankings and listings, while respecting the load on websites.
• Checking ads, websites and apps from different countries.
• Testing your own services and bypassing geo-restrictions where this is lawful.

Prohibited

• Spam: bulk emails, messages or comments without the recipients' consent.
• Fraud, phishing, data theft, carding.
• Password brute-forcing, hacking, scanning other networks for vulnerabilities, DDoS attacks.
• Click, impression or conversion fraud, fake sign-ups for bonuses.
• Distributing malware or illegal or prohibited content.
• Testing stolen usernames and passwords on websites, taking over other people's accounts.
• Accessing banking or government services on behalf of others or bypassing their identity checks.
• Unlawful collection of personal data, surveillance of people and harassment.
• Copyright infringement: bulk downloading and distribution of pirated content.
• Child sexual abuse material, propaganda of terrorism and violence.
• Accessing resources blocked by sanctions of Ukraine and circumventing sanctions.
• Reaching government resources, banks and payment systems, and sending email: these sites and mail ports are closed for all customers.
• Reselling access without our written consent.
• Any activity that breaks the laws of Ukraine or of the country you operate from.

Some websites are blocked in advance — see Blocked sites.

Abuse reports and blocking

We accept reports via the form and at support@prokso.com. We review each one within 1 business day: we ask the customer for an explanation and suspend the plan if needed. In case of a serious violation we suspend the plan at once and let you know. If a violation is confirmed, we block the plan or account and don't refund unused traffic. After a repeated violation we close the account and stop serving it.

Requests from public authorities

We respond to lawful requests from public authorities as the law requires.

Responsibility

You're responsible for everything done through your plan. Don't share your username and password, and change the plan password in your dashboard if it may have been exposed.

Static proxies

A static address is assigned to you, so everything done from it is tied to your account. If a violation is confirmed or we receive a justified complaint about the address, we withdraw it before the term ends without a refund.